Shipping policy

Shipping Policy – XdTechnology Store (Powered by CJ Dropshipping)

At XdTechnology Store, we strive to deliver your orders quickly, safely, and efficiently through our trusted fulfillment partner, CJ Dropshipping. Please review our shipping policy below for full details on how your order is processed and delivered.

1. Order Processing Time

  • All orders are processed within 1–5 business days (excluding weekends and holidays).
  • Once your order is processed and dispatched, you will receive a confirmation email with tracking information.
  • Processing times may vary depending on product availability and warehouse location.

2. Shipping Time & Delivery Estimates

Shipping times depend on your location and the shipping method selected at checkout:

  • Europe: 5–12 business days
  • United States & Canada: 7–15 business days
  • Australia & New Zealand: 8–18 business days
  • Rest of the World: 10–25 business days

Please note that these are estimated delivery times and may vary due to customs, weather conditions, or courier delays.

3. Shipping Costs

  • Shipping fees are calculated at checkout based on your location and selected shipping method.
  • Occasionally, we offer free shipping promotions, which will be clearly indicated on our website.

4. Order Tracking

  • All orders include tracking information.
  • Tracking details will be emailed to you once your order has shipped.
  • Please allow 2–5 days for tracking updates to appear in the system.

5. Multiple Shipments

  • Since we work with multiple CJ Dropshipping warehouses, items in your order may be shipped separately.
  • You may receive multiple tracking numbers if your order is split into different shipments.

6. Customs, Duties & Taxes

  • International orders may be subject to customs duties, taxes, or import fees.
  • These charges are the responsibility of the customer and are not included in our product or shipping prices.
  • We recommend checking with your local customs office for more information.

7. Delays & Unexpected Issues

While we aim to deliver your order within the estimated timeframe, delays may occur due to:

  • High order volumes
  • Customs processing
  • Courier disruptions

XdTechnology Store is not responsible for delays caused by external factors beyond our control, but we will always do our best to assist you.

8. Incorrect Address

  • Please ensure your shipping address is correct at checkout.
  • We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
  • If you notice an error, contact us immediately at our support email.

9. Lost or Stolen Packages

  • If your tracking shows "delivered" but you have not received your package, please contact your local courier first.
  • If the issue persists, reach out to our support team and we will assist you.

10. Contact Us

If you have any questions about your order or shipping, please contact our customer support team:

Email: gowensbigg1@gmail.com
Response Time: Within 24–48 business hours

Thank you for shopping with XdTechnology Store!